Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee for Brent Cross
At Florist Brent Cross, we are committed to providing the highest quality fresh flowers to households and businesses throughout Brent Cross and nearby areas. Every bouquet is hand-prepared and delivered promptly to ensure optimal freshness, beauty, and longevity. Your satisfaction is our priority, underpinned by our fresh flowers guarantee tailored specifically for our local community.
Damaged or Wilted Flowers on Arrival
If your order arrives damaged or the flowers are not in their best condition, please accept our sincerest apologies. We ask that you inform us within 24 hours of delivery, providing a detailed description of the issue along with photographs, so we can assess and resolve the matter swiftly. This helps us learn, improve our service, and most importantly, make things right for you.
Freshness Window Commitment
Florist Brent Cross guarantees that, with proper care, your fresh flowers will last a minimum of five days from delivery. Some particularly delicate seasonal and exotic blooms may have naturally shorter lifespans; in these cases, we will always provide care guidelines and inform you at the time of ordering. If your blooms do not meet our freshness promise, contact us within this period so we can assist further.
Refunds and Replacement Options
Your happiness matters to us, which is why we offer flexible solutions should your flowers fail to meet our standards or arrive in less than perfect condition. Depending on the circumstances, we may offer:
- A full or partial refund
- Replacement flowers delivered at the earliest convenience
- Store credit toward your next purchase
In each case, our team will review your complaint promptly and recommend the most suitable resolution. Occasionally, we may request the return of the original arrangement to help us investigate and prevent future issues.
How to Raise a Complaint
We value your feedback and are always eager to address any concerns. Should you wish to raise a complaint about your order, our products, or your experience with Florist Brent Cross, please get in touch within five working days of delivery. Provide details of your order and the nature of your concern, and our dedicated customer service team will respond promptly and professionally. We aim to resolve most complaints within two working days.
Our Promise to Brent Cross Households & Businesses
As your trusted local Brent Cross florist, we have built our reputation on exceptional quality, reliability, and personal service. We are proud to serve families, homes, and businesses in Brent Cross, and are confident you’ll be delighted with our fresh flowers. If there is ever a problem with your order, we pledge to resolve it quickly and courteously, making every effort to maintain your trust and satisfaction.
Thank You for Choosing Florist Brent Cross
Your confidence in Florist Brent Cross supports a local business passionate about beautiful flowers and outstanding customer care. We look forward to exceeding your expectations at every occasion.
