Welcome to Florist Brent Cross. These Terms and Conditions govern your use of our website and the purchase of flowers and related products from our online shop. The terms outlined below apply to all customers placing orders for delivery in Brent Cross and surrounding areas. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding with any order.
Throughout these Terms & Conditions, the following terminology applies:
These Terms & Conditions are intended for all customers ordering products for delivery within Brent Cross and the surrounding areas. By placing an order, you confirm that you have read, understood, and accepted these terms. If you do not accept these Terms & Conditions, please do not use our website or place an order.
We aim to provide a convenient and seamless online ordering experience for flower delivery in Brent Cross and nearby locations. The following outlines the order process:
We reserve the right to decline any order and refund you where appropriate if the product is unavailable or if we are unable to fulfill the delivery for reasons beyond our control.
We accept various secure forms of payment to facilitate your online shopping experience, including but not limited to credit and debit cards. Payment is required in full at the time the order is placed. All product prices and delivery charges are listed in pounds Sterling (£) and inclusive of VAT where applicable.
If a payment is declined or unauthorised, the order will not be processed and no contract will be formed. If payment is made but the product cannot be delivered, we will promptly refund the amount paid using the same method as the original payment.
Occasionally, pricing or typographical errors may occur. In such cases, we reserve the right to correct the error and, where necessary, cancel or amend your order, offering you an alternative or a refund as appropriate.
Our online flower delivery service is available across Brent Cross and many neighbouring areas. Deliveries are made on your chosen date, subject to availability and the accuracy of the provided delivery information. We will make reasonable efforts to meet requested delivery times and dates, but we cannot guarantee specific delivery slots due to unforeseen circumstances (such as extreme weather or traffic events). Where possible, we will contact you to discuss any unavoidable delays.
If the recipient is not available at the specified delivery address, we may leave the flowers with a neighbour, in a safe place, or return the flowers to our premises. In such cases, a delivery note will be left to inform the recipient of the chosen action. A second delivery charge may apply if redelivery is required through no fault of Florist Brent Cross.
For corporate or hospital deliveries, please ensure all relevant information (e.g., department or ward) is included. We are not responsible for delays caused by incorrect or incomplete address details.
Risk in the products passes to you upon delivery. Ownership transfers only once payment has been received in full.
You have the right to cancel or amend your order in accordance with the Consumer Contracts Regulations as follows:
Florist Brent Cross reserves the right to cancel an order at any time if we are unable to supply the requested products, in which case a full refund will be provided.
Whilst we strive to deliver the exact products ordered, flowers are seasonal and subject to availability. In the event that a particular bloom or product is unavailable, we reserve the right to substitute with flowers of equal or greater value and similar appearance. This ensures your arrangement remains fresh, beautiful, and timely for your Brent Cross flower delivery. We will attempt to contact you should any significant substitution be required.
If you are dissatisfied with your order for any reason, please contact us as soon as possible after delivery. Requests for refunds or returns relating to perishable goods (flowers and foliage) will only be considered within 48 hours of delivery, and supporting photographic evidence may be required.
For non-perishable items, such as vases or gift items, returns may be accepted within 14 days of receipt, provided the products are unused and in their original packaging. The customer is responsible for return postage costs unless the item is faulty or damaged upon arrival.
We will address all complaints promptly and aim to resolve any issues in a fair and efficient manner in line with your statutory rights.
To the extent permitted by law, Florist Brent Cross will not be liable for any indirect or consequential losses, including but not limited to loss of income, profits, contracts, or anticipated savings resulting from our products or services. Our liability in respect of any individual order is strictly limited to the purchase price of that order.
We do not exclude or limit liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation or for any matter which would be unlawful for us to exclude or attempt to exclude our liability.
Florist Brent Cross is not responsible for failed deliveries due to incorrect or incomplete addresses, or for instances where access to the delivery address is restricted. We also do not accept liability for any adverse reaction or allergies to flowers or plants supplied.
All content, including photographs, descriptions, designs, trademarks, and logos on our website are the intellectual property of Florist Brent Cross or its licensors. Use of any content for commercial purposes, reproduction, or distribution without our express consent is strictly prohibited.
We are committed to protecting your privacy and handle your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. Your information will only be used for fulfilling your order and communications relevant to your purchase. We will never share your details with third parties except where necessary to complete your order, such as with our trusted delivery partners.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from or related to the use of our website or the purchase of our products will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may review and amend these Terms & Conditions from time to time to reflect changes in legal requirements or our business operations. The version of the Terms & Conditions that applies to your order will be the version displayed on our website at the time you place your order. Please review these terms regularly for any updates.
If you have any questions regarding these Terms & Conditions, or require assistance with your order, please contact our customer service team. We aim to offer excellent support to all customers ordering flower delivery in Brent Cross and surrounding areas.
Note: These Terms & Conditions are applicable to all customers placing orders for flower delivery with Florist Brent Cross, both within Brent Cross and in the wider surrounding area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 97 Highfield Ave, London, NW11 9TU.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brent Cross, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brent Cross.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
